Terms & Conditions

INTRODUCTION

Welcome to Maayam (the “Website”). Maayam and/or its affiliates provide website features and other products and services to you when you visit or shop at the Website, use Maayam products or services, or use software provided by Maayam in connection with any of the foregoing. These services are provided subject to the following terms and conditions (“Terms & Conditions”, “Terms”, or “Agreement”).

This Agreement is between you (“you”, “User”, “Customer”, or “Buyer”) and Maayam (“we”, “us”, or “Company”).

This document is an electronic record under the Information Technology Act, 2000 and rules thereunder, as applicable. This electronic record is generated by a computer system and does not require physical or digital signatures. In case of any conflict between these Terms and any other document, the Terms mentioned herein shall prevail for the purpose of use of the Website.

RIGHT TO CHANGE

Maayam reserves the right to modify or update these Terms & Conditions at any time without prior notice. Users are encouraged to review the Terms periodically.

PRIVACY

Your privacy is important to us. All personal information shared by you is processed in accordance with our Privacy Policy. Please refer to the Privacy Policy page on the Website for more details.

ELECTRONIC COMMUNICATIONS

By using the Website or communicating with us electronically, you consent to receive communications from Maayam electronically. All such communications shall satisfy any legal requirement that they be in writing.

INTELLECTUAL PROPERTY RIGHTS

All content available on the Website, including text, graphics, logos, images, data, and software, is the property of Maayam or its licensors and is protected by applicable intellectual property laws. Users may not reproduce, distribute, or exploit any content without prior written permission.

USER RESPONSIBILITIES

• Users must provide accurate and complete information during registration and checkout.

• Users are responsible for maintaining the confidentiality of their account credentials.

• Any misuse, unlawful activity, or violation of these Terms may result in suspension or termination of access.

PRICING & BILLING

All product prices listed on the Website represent the Maximum Retail Price (MRP) inclusive of applicable taxes unless stated otherwise. Additional shipping charges may apply. Maayam reserves the right to revise pricing at any time.

ORDER CANCELLATION BY MAAYAM

Maayam reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, or quality concerns. Any payments received for cancelled orders will be refunded to the original payment method within the applicable timeframe.

SHIPPING & DELIVERY

Maayam endeavours to deliver orders within the estimated timelines; however, delays may occur due to unforeseen circumstances. Delivery timelines are indicative and not guaranteed.

RETURNS & REFUNDS

Returns and refunds are applicable only for damaged or defective products reported within the specified timeframe. Maayam reserves the right to inspect and decide on eligibility for refunds or replacements.

PRODUCT DESCRIPTIONS

We strive to ensure that all product descriptions are accurate. However, variations may occur due to lighting, photography, or natural characteristics of materials used. Products are sold on an “as is” basis.

DISCLAIMER & LIMITATION OF LIABILITY

All products and services are provided on an “as is” and “as available” basis. Maayam does not guarantee specific outcomes from the use of spiritual or wellness products. Users acknowledge that results may vary.

Maayam shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the Website or products.

INDEMNITY

You agree to indemnify and hold harmless Maayam and its affiliates from any claims, damages, or losses arising from your use of the Website or breach of these Terms.

FORCE MAJEURE

Maayam shall not be liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, government actions, or disruptions in services.

GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

GRIEVANCE REDRESSAL

For any concerns or grievances, users may contact us via the details provided on the Website. We shall address grievances within the legally prescribed timeframe.