Return, Refund & Cancellation Policy

At Maayam, we want every order to reach you exactly as it should. Please read this policy carefully before raising a request.

Unboxing Video is Mandatory

To claim any return, replacement or exchange, you must share a complete, unedited unboxing video. Without this video, we will not be able to accept any claim.

Your video should:

  • Start with the sealed package, clearly showing the shipping label and courier AWB number.
  • Be one continuous recording with no cuts, pauses or edits.
  • Show the package being opened and every item inside, including any damage, defect or missing item.

We recommend recording the video every time you open a Maayam parcel.

When You Can Claim

  • Claims must be raised within 7 days of delivery.
  • Returns, replacements and exchanges are accepted only for:
    • Manufacturing defects
    • Damage during transit
    • Wrong or missing product received
  • Items must be unused, unworn and in their original packaging.

Not Eligible for Return

  • Claims raised after 7 days of delivery, or without a valid unboxing video.
  • Natural variations in colour, pattern, size or inclusions of crystals — every natural stone is unique and these are not defects.
  • Products damaged through misuse or improper handling.
  • Used ritual items such as opened kits, salts, herbs and sprays, unless received damaged or defective.
  • Customised or personalised products, unless received damaged or defective.

How to Raise a Claim

  1. Email info@maayam.com or WhatsApp +91 83838 50851 within 7 days of delivery.
  2. Share your order number, the unboxing video, photos of the product and the reason for your claim.
  3. Our team reviews the claim and replies within 2 working days.
  4. If approved, we arrange a replacement, exchange or refund as applicable. Reverse pickups, where needed, are usually scheduled within 4 working days. A basic quality check is done at pickup.

Exchanges & Replacements

For approved claims we send a replacement of the same product. If it is out of stock, you can choose an exchange for another product of equal value (pay the difference for a higher-value item) or a refund.

Refunds

  • Refunds are processed within 10 working days after the returned item is received and passes quality check.
  • Prepaid orders: refunded to the original payment method. Banks may take 4–5 working days to reflect it.
  • Partial COD orders: the online advance is refunded to the original payment method, and the cash portion by bank transfer (7–8 working days). Cash refunds are not possible, and refunds cannot be sent to third-party bank accounts.
  • Refunds do not apply to orders refused at delivery. The 20% Partial COD advance is non-refundable in that case.

Cancellation

  • Orders can be cancelled by emailing us within 6 hours of placing them.
  • Orders cannot be cancelled once shipped.

Questions?

We are happy to help. Email info@maayam.com or WhatsApp +91 83838 50851.

Policies may be updated from time to time. The version on this page at the time of your order applies.